1. Introduction

Flathead Lake Luxury Lodging ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you: (a) visit our website; (b) purchase products or services from us; (c) subscribe to our marketing communications; or (d) contact us through any channel.

By making a purchase or otherwise providing your information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Personal Identifiers: Full name, email address, telephone number, mailing address, and date of birth (for age verification purposes).

Transaction Information: Purchase history, order details, payment method details (processed securely by third-party payment processors; we do not store complete credit card numbers), and billing and shipping addresses.

Automatically Collected Information: IP address and geolocation data, browser type, device type, operating system, pages visited, time spent on pages, navigation paths, referring website, and cookies and similar tracking technologies.

Social Media Information: If you interact with us on social media platforms, we may collect your public profile information and username.

3. How We Use Your Information

Transaction Processing: Process purchases and payments, send order confirmations and shipping updates, and handle returns, refunds, and customer service inquiries.

Booking Services: Process reservation inquiries, manage booking confirmations, and coordinate guest communications.

Marketing Communications: By making a purchase or subscribing, you consent to receive promotional emails about property updates, special offers, discounts, new products and services, and event invitations. You may opt out at any time (see Section 5).

Business Operations: Improve our website, products, and services; analyze usage trends; personalize your experience; conduct research and analytics; and protect against fraud.

4. Information Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers including payment processors (Shopify Payments, Stripe), email marketing platforms, website hosting services, analytics providers, and shipping companies.

We may also disclose information when required by law, court order, or to protect our rights and the safety of others.

5. Your Choices

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at stay@flatheadlakeluxurylodging.com. We will still send transactional emails (order confirmations, booking updates) as needed.

6. Cookies

We use cookies for essential website functionality, analytics (to understand how visitors use our site), and marketing (to measure ad campaign effectiveness). You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

7. Data Security

We implement appropriate technical and organizational security measures including SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at stay@flatheadlakeluxurylodging.com. We will respond within 30 days.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" and post a notice on our website. Your continued use of the Site after changes constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy, contact us at stay@flatheadlakeluxurylodging.com | Flathead Lake Luxury Lodging, 123 Main Street, Lakeside, MT 59922.

Acknowledgment

By making a purchase or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.